Transfer Tickets
Only follow these steps if you want to transfer your ticket(s) to another person.
Step 1: To transfer tickets, log into your Tix account. You can also click the transfer tickets link located in your Order Confirmation email. Once you’re logged in, click the profile menu icon in the top right corner of the page and select My Tickets.
Step 2: All tickets you’ve purchased using your customer account will be shown. Tickets that are eligible to be transferred will display a Transfer Selected Tickets button with checkboxes next to each ticket. To transfer tickets, check the box next to the tickets you’d like to transfer and select Transfer Selected Tickets.
Step 3: Enter the name and email address for the recipient of the tickets and click Transfer Tickets.
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Step 4: An email will be sent to the recipient prompting them to accept the ticket transfer. Any tickets that are pending being transferred will be listed under the Pending Transfers tab within your My Tickets page.
Step 5: When the customer accepts the ticket transfer, they will be prompted to log into their Tix account. If they do not have a Tix account, the customer will need to create a Tix account by clicking the Create Account link below the login fields.
Once the customer has logged into their Tix account or has created their new Tix account, the ticket transfer will be completed.
Cancel a Pending Transfer
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If you need to cancel a pending transfer, click the Cancel Pending Transfer button next to the tickets on your My Tickets page. The recipient will also be able to cancel the transfer from within the transfer email they were sent.